Terms & Conditions

Faulty Goods

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.


All Prices listed are excluding VAT, VAT is then charged at 20%.


All of our UK stocked products are shipped directly from our UK warehouse, and we endeavour to dispatch your order within 24 hours of the order being placed between Monday to Friday. Any weekend orders will be shipped within 24 hours of the next business day. However - we cannot control any delays which may be subject to our external courier’s post-dispatch. All delivery prices exclude “local duty”. This includes local government duty charge to Northern Ireland and all European countries.

Product Suitability

Please note that all products on the main A50 FITNESS LTD website are designed for use in either domestic or commercial environments, each product has the warranty clearly displayed on the product info page. Equipment purchased from our website and used in a non-domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use. Items with a “light commercial” warranty are designed for non-fee-paying gyms or environments and are only warrantied in such conditions.


If you are planning to purchase equipment for commercial or light commercial use or have any questions regarding the warranty for such equipment, please email sales@a50fitness.co.uk, our team will be able to recommend the best equipment for your needs.


A50 Fitness RRP Price is based on equivalent products in the market and can be quantified on request.

Data Protection

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by A50 Fitness LTD which would be of interest to you. You must tell us if you do not wish us to do so.


We do not store credit card details, nor do we share customer details with any 3rd parties.


A50 Fitness LTD take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about please contact us on 01782 978978.

Customer Service

For customer service please contact the team on 01782 978978.


All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including the rate of Value Added Tax. The price levied will be confirmed at the time of ordering.


Incorrect/Faulty goods must be returned to us before replacements will be dispatched. 


We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available.


Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our directors.


NB. Any due dates shown on the website are an estimate of when delivery is expected into our warehouse and is updated regularly the closer stock gets. Any back-order products will normally be despatched within 48 hours (2 working days) of the goods arriving in our warehouse.

Your Statutory Right to Cancel

Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most domestic products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumer’s specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.


Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.


However, by you agreeing that we commence carrying out this service before this cancellation period has expired, Primal Strength wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.


We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently, you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.

Further Goods Cancellation Policy

If goods have been dispatched, we also offer customers the opportunity to return goods beyond 14 days but no later than 30 days of receipt of your goods. In cases such as this the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, A50 Fitness LTD reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.


Please note: our couriers do not collect any unpackaged goods.


All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to cancel or return goods, please contact the main office 01782 978978.

No cancellation of order will be accepted after 30 days from delivery of goods.


A50 Fitness LTD endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not.

Although A50 Fitness LTD endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur, and goods may be mis-priced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. There is no time limit on pricing errors, but we will aim to contact you within 48 hours (2 working days).

All orders made by you through the .com/UK website are subject to acceptance by us. We may choose not to accept your order for any reason and providing no payment has been taken nor any explicit acceptance of your order has been accepted, we will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

For certain goods, information concerning stock availability is not available on the website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

Please note the prices quoted are valid for 30 days and are subject to change thereafter.

On receipt of a deposit this will confirm the final pricing.

A50 Fitness LTD will endeavour to meet agreed delivery and installation dates however, this can be subject to change dependent on external factors, such as Covid-19, over which we have no control.

A50 Fitness LTD will not be held liable for any delays that could affect opening times or loss of earnings.

Where possible we will aim to ensure that we meet agreed dates. We will work closely with you to minimise any impact or disruption to your business.

Stock availability as indicated on the site is an expected date and can be subject to change due to external factors.

Deposits are non-refundable.

Nothing in these terms and conditions affect your statutory rights.